Privacy Policy 16k — How We Protect Your Information
Your privacy is our priority. This policy explains what information 16k collects, how it is used, how it is protected, and your rights as a user of this platform.
Effective Date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register and use the 16k platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information collected are as follows:
Account Information
During registration, you are required to provide a username, password, email address, and phone number. This information is used to verify your identity, enable secure login, and ensure account-related communications reach you.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect information related to your payment method — such as your bank name or digital wallet reference number. We do not directly store full credit card numbers or complete banking details; this data is handled by authorised payment processors.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser used, IP address, general location data based on IP, and session log information. This helps us identify technical issues and improve platform compatibility across different devices.
Usage Data
We record in-platform activity such as games played, session duration, transactions made, and pages visited. This data is used for internal analysis to improve the platform.
2. How We Use Your Information
Information collected by 16k is used for limited and specific purposes only. We do not use user data for anything unrelated to the operation of the platform.
- Account management: To verify user identity, enable secure login, and manage account settings.
- Transaction processing: To process deposits and withdrawals in MYR through legitimate payment channels.
- Platform security: To detect and prevent fraud, unauthorised access, and suspicious activity.
- Service improvement: To analyse usage patterns and enhance platform functionality, including the mobile experience.
- Service communications: To send account-related notifications, policy updates, and important security alerts.
- Legal compliance: To comply with applicable legal and regulatory requirements in Malaysia.
16k will not use your personal information for third-party marketing purposes without your consent.
3. Cookies and Session Tracking
The 16k platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of Cookies Used
- Session cookies: Used to maintain your logged-in status while using the platform. These cookies expire when you close your browser.
- Optional cookies: Saves your preferences such as your interface language so you do not need to reconfigure them each time you visit.
- Analytics cookies: Collects anonymised usage data to help us understand usage patterns and improve the platform.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including the ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
Data Security
16k implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption during data transmission, strict internal access controls, and continuous monitoring of our systems.
Account passwords are stored in hashed form and cannot be read directly, even by platform staff. We recommend that users set strong passwords and keep them confidential.
Retention Period
Account information is retained for as long as your account remains active and for any period required by law following account closure. Transaction data is kept in accordance with applicable legal requirements in Malaysia.
Third-Party Sharing
16k does not sell or rent users' personal information to any third party for commercial purposes. Your information may be shared only in the following circumstances:
- With authorised payment processors (such as FPX or digital wallet providers) to facilitate the processing of financial transactions.
- When required by law or a valid court order in Malaysia.
- With technical service providers who support platform operations, subject to strict confidentiality agreements.
5. User Rights, Policy Updates and How to Contact Us
Your Rights as a User
As a 16k platform user, you have the following rights regarding your personal information:
- Right of Access: You have the right to know what personal information we hold about you and how it is used.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information in your account via your profile settings or by contacting our support team.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information. Such requests will be assessed in accordance with applicable legal and operational requirements.
- Right to Object: You may object to the processing of your data for specific purposes that are unrelated to contractual or legal requirements.
Privacy Policy Updates
16k reserves the right to update this privacy policy from time to time to reflect changes in privacy practices or legal requirements. Significant changes will be communicated to users via the platform. Continued use of the platform following any such update will be considered acceptance of the revised policy.
Contact Us
If you have any questions, concerns or requests regarding this privacy policy or the handling of your personal information, please reach out to our support team:
Email: [email protected]
For more information on how to use the platform, you may also refer to the FAQ us or Terms & Conditions the 16k platform.